What term describes seating or service category?

• A. SEAT CLASS
• B. CLASS OF SERVICE
• C. TICKET GRADE
• D. SERVICE LEVEL

Answer: (B)

In travel and hospitality, the term that covers both seating and the level of service you receive is class of service. This phrase is the standard way to designate not just where you sit (economy, business, first) but also the accompanying service features (priority boarding, lounge access, meals, baggage allowances) that come with that seating tier. It’s the label you’d see on tickets, reservations, and airline or hotel policies to describe the overall package.

Other terms aren’t as precise or widely used for this purpose. Seat class isn’t the common industry label for the combined concept; ticket grade isn’t standard in reservations or policy documents; and service level usually refers to performance standards or the quality of service in a broader sense, not the specific seating category.