Which item identifies the passenger during refund processing?

• A. Document Type
• B. Ticket Number
• C. Flight Origin
• D. Pax Name

Answer: (D)

The passenger’s name is the primary identifier used in refund processing because it directly ties the refund to the traveler listed on the reservation. When a refund is requested, staff and systems verify that the name matches the booking so the money goes to the correct person and to avoid errors if multiple passengers or tickets are involved. A ticket number identifies the booking itself, and in some cases can apply to multiple travelers, so it doesn’t by itself confirm exactly who should receive the refund. Other data like document type or flight origin do not uniquely identify a person and aren’t used to confirm eligibility for a refund. Therefore, the name of the passenger is the best identifier in this process.