Which of the following is NOT a lobby role?

• A. Alaska Concierge
• B. Gate Keeper Concierge
• C. Post Bag Drop Agent
• D. Ssss

Answer: (D)

Lobby roles are positions that operate in the front areas where guests are greeted, assisted, and move through the lobby—things like welcoming guests, providing information, helping with access, or handling luggage. Alaska Concierge fits this because a concierge works directly with guests in the lobby, offering information and services. Gate Keeper Concierge also belongs in the lobby since managing entry and guiding guests happens up front where guests arrive. A Post Bag Drop Agent operates in the lobby to help guests with their luggage, another common front-desk or bell desk task. Ssss isn’t a recognizable job title or function in guest services, so it doesn’t describe a lobby role.